Return & Refund Policy

At Gooek, we want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help with an easy and hassle-free return process.
For fastest service, please email support@gooek.com with your order number and return reason before initiating a return.

Return Process

  • Step 1: Contact Us
    Email support@gooek.com with your order number and return reason
  • Step 2: Receive Return Authorization
    We’ll send you return instructions and shipping label
  • Step 3: Pack Your Items
    Securely package items in original packaging
  • Step 4: Ship Return
    Use provided shipping label and drop off at carrier location

Return Eligibility

  • Eligible Items
    Most unused items in original condition with all tags and packaging intact
  • Quality Issues
    Items with manufacturing defects, damage, or not as described
  • Wrong Items
    Items received different from what was ordered
  • Size/Fit Issues
    Clothing items that don’t fit properly

Return Window

  • 30-day return window from the date of delivery
  • Items must be unused and in original condition
  • Original packaging and tags must be intact
  • Proof of purchase required (order number)

Return Quality Guidelines

  • Original Packaging
    All original boxes, bags, tags, and protective materials must be included
  • Product Condition
    Items must be unworn, unwashed, and free from any signs of use
  • Documentation
    Include all manuals, warranty cards, and accessories that came with the item
  • Hygiene Standards
    Personal care items must be unopened and seals intact

Refund Information

Refund Type Processing Time
Original Payment Method 5-7 business days after return received
Store Credit 1-2 business days after return received

Refund Methods & Timeline

Payment Method Refund Method Processing Time
Credit Card Original card 5-7 business days
PayPal PayPal account 2-3 business days
Store Credit Store credit balance Immediate

Return Shipping Costs

  • Defective/Wrong Items
    Free return shipping provided by Gooek
  • Change of Mind
    Customer responsible for return shipping costs
  • International Returns
    Customer responsible for return shipping and duties

Non-Returnable Items

The following items cannot be returned:
  • Items marked as “Final Sale”
  • Personal care items (if opened)
  • Custom or personalized orders
  • Downloadable products

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll send a free replacement or full refund
  • Free return shipping provided

Exchange Policy

Need a different size or color?

  • Exchanges available within 30 days
  • Subject to product availability
  • One exchange per order
  • Free shipping on exchanges (US only)

Additional Information

  • Gift Returns
    Store credit issued for returns without receipt
  • Sale Items
    Regular return policy applies unless marked “Final Sale”
  • Holiday Returns
    Extended return window for holiday purchases

International Returns

  • Return Shipping
    International customers are responsible for return shipping costs and duties
  • Documentation
    Include customs declaration forms and original order information
  • Processing Time
    Additional 5-10 business days for international returns
  • Currency Conversion
    Refunds processed in original payment currency

Special Circumstances

  • Lost Packages
    Contact us immediately if your return package is lost in transit
  • Damaged During Return
    Document condition before shipping and purchase shipping insurance
  • Extended Holiday Returns
    Special extended return window for holiday purchases (November 1 – December 31)

Quality Guarantee

We stand behind the quality of our products. If you receive a defective item or are unsatisfied with the quality, we’ll make it right.
  • Quality Inspection
    All returns undergo thorough quality inspection upon receipt
  • Satisfaction Guarantee
    We aim for 100% customer satisfaction with every purchase
  • Product Testing
    Regular quality control checks on all product categories

Return Status Tracking

  • Online Tracking
    Track your return status through your account dashboard
  • Email Updates
    Receive automatic notifications at each stage of the return process
  • Support Assistance
    Contact our team anytime for return status updates
Questions about returns? Our customer service team is here to help 24/7.

Contact Us

Contact Method Details
Email support@gooek.com
Address 9250 Sheridan Boulevard, Westminster, CO 80031 US
Contact Support