Frequently Asked Questions

Welcome to our FAQ section. Here you’ll find answers to the most common questions about our products, services, shipping, and policies.

Can’t find what you’re looking for? Contact our support team at support@gooek.com

For specific order-related questions, please have your order number ready when contacting customer support.

Ordering & Payment

How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping information and payment details.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods. All transactions are processed through secure, encrypted connections.
Is it safe to order from your website?
Yes, we use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.
Can I modify or cancel my order?
Please contact us immediately at support@gooek.com if you need to modify or cancel your order. We’ll do our best to accommodate requests before shipping.
Do you offer bulk/wholesale orders?
Yes, we offer special pricing for bulk orders. Please contact our support team for wholesale inquiries.
Can I save my payment information?
Yes, you can securely save your payment information in your account for faster checkout next time.
What currencies do you accept?
We accept USD as our primary currency. Prices in other currencies are converted at checkout using current exchange rates.

How long will shipping take?
Standard shipping typically takes 7-15 business days. Express shipping options are available at checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping times and costs vary by location.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can also track your order on our Order Tracking Page.
What if my package is delayed?
While rare, delays can occur. Contact us if your package exceeds the estimated delivery time, and we’ll investigate.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $50 to select countries. Exact thresholds may vary by location.
What if I’m not home for delivery?
The carrier will follow their standard procedure, typically leaving a notice and attempting redelivery or holding at a local pickup point.
Do you ship to P.O. boxes?
Yes, we can ship to P.O. boxes for standard shipping. However, express shipping may require a physical address.

What is your return policy?
We offer a 30-day return policy for most items. Please visit our Return Policy page for detailed information.
How do I initiate a return?
Contact our support team with your order number to begin the return process. We’ll provide a return shipping label and instructions.
When will I receive my refund?
Refunds are typically processed within 5-7 business days after we receive the returned item.

Are your products genuine?
Yes, we guarantee the authenticity of all our products. We source directly from manufacturers and authorized distributors.
What if I receive a defective item?
Contact us immediately with photos of the defect. We’ll arrange a replacement or refund at no additional cost.
Do products come with warranty?
Warranty coverage varies by product. Specific warranty information is listed on each product page.

How do I create an account?
Click the “Account” button at the top of the page and follow the registration process. You can also create an account during checkout.
Is my personal information secure?
Yes, we follow strict privacy guidelines. Read our Privacy Policy for detailed information.

Still have questions? Our customer support team is available 24/7 to assist you.

If you couldn’t find the answer you were looking for, please don’t hesitate to reach out to our customer support team:

Contact Method	Details
Email	support@gooek.com
Response Time	Within 24 hours

How do I use a coupon code?
Enter your coupon code in the designated field during checkout, before completing your payment.
Can I combine multiple discounts?
Generally, only one discount code can be applied per order, unless specifically stated otherwise.
How do I stay updated about sales?
Subscribe to our newsletter for updates about sales and promotions. You can also follow us on social media.

Are there any customs fees?
Import duties and taxes are not included in our prices and are the responsibility of the customer. These fees vary by country.
Do you offer language support?
Our customer service team can assist customers in multiple languages to ensure clear communication.
What about international returns?
We accept international returns within 30 days. Please contact support for specific instructions for your location.

What if I forgot my password?
Click the “Forgot Password” link on the login page to reset your password through your email.
Can I change my email address?
Yes, you can update your email address in your account settings. A verification email will be sent to confirm the change.
Is your website mobile-friendly?
Yes, our website is fully responsive and optimized for all devices, including smartphones and tablets.